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Tag: amex

  • Amex Centurion Lounge at DFW Adds Homemade Ice Cream

    Amex Centurion Lounge at DFW Adds Homemade Ice Cream

    While generally considered some of the best domestic airline lounges, Amex’s Centurion Lounges have been victims of their own success since the first location opened as Las Vegas’s McCarran (now Harry Reid) Airport in 2013. With Amex’s lax underwriting standards, it seems anyone and their dog can get approved for the bank’s Platinum Card, and their lounges in the US have suffered from overcrowding and long waits for entry in some cases. New restrictions on guest privileges added in 2023 didn’t really seem to help all that much. Meanwhile, with the rising food costs across America, Amex has diluted the quality of their food at US lounges, ranging from “mid” to totally inedible.

    Well, it does seem Amex has made an improvement, and it’s one I’ve not seen in a lounge before. I decided to pay a visit to the Centurion Lounge at Dallas/Fort Worth International Airport (DFW), and the cheerful agent manning the desk let me know they’ve added an ice cream cart, serving fresh-churned ice cream in the lounge. Sure enough, just past the entrance was a cart decked out in Amex’s signature blue branding, equipped with some devices to churn ice cream fresh right before your eyes, as well as a range of toppings from chocolate chips to coconut (though you aren’t allowed to touch them yourself for health & safety reasons, you can ask for whatever you want and an attendant will add your toppings).

    Ice cream cart at DFW Centurion, (C) 2024 Points & PDBs
    Ice cream cart at DFW Centurion, (C) 2024 Points & PDBs

    The cinnamon vanilla ice cream was extremely tasty, and its freshness was evident. The attendant let me know they’ve been doing this in the DFW lounge since earlier this month, but he wasn’t aware on if other locations were following suit or if this was unique to DFW (nor would I necessarily expect him to know, as he was likely a contractor from the likes of Sodexo or HMSHost). Of course, just like everything else inside the Centurion Lounge, there is no additional charge for the ice cream.

    Fresh food made in front of you in-lounge isn’t a new concept, but this is the first time I’ve seen ice cream offered in this manner. In 2023, American Airlines added guacamole carts to select Admirals Club lounges, which have been a big hit with passengers. It’s perhaps no surprise another lounge network is trying to put their own unique spin on the idea.

  • AmEx Strikes Again: Green Card Now Affected by “Waterfall” Rule

    AmEx Strikes Again: Green Card Now Affected by “Waterfall” Rule

    Just when you thought the lifetime language situation with AmEx couldn’t get any worse, they’ve gone ahead and added another restriction to their signup bonuses. This time, the victim is the AmEx Green Card, which now falls under the dreaded “waterfall” rule.

    If you’re not familiar with the “waterfall” rule, it’s a sneaky way of preventing you from getting a signup bonus on a lower-tier card in a card family if you’ve ever had a higher-tier card in that same family. For example, if you’ve ever had the AmEx Platinum, you’re now ineligible for a bonus on the AmEx Gold or the AmEx Green. In other words, your ineligibility “waterfalls” down, but does not go the opposite direction. This means the optimal order in which to obtain these cards is from the Green, to the Gold, and then finally the Platinum.

    This rule was first introduced on the personal Delta cards a few months ago, and then expanded to the AmEx Gold Card shortly after. Now, the AmEx Green Card has joined the club, making it even harder to earn those valuable Membership Rewards points.

    Here’s the new language on the Green Card:

    You may not be eligible to receive a welcome offer if you have or have had this Card, the Platinum Card®, the Platinum Card® from American Express Exclusively for Morgan Stanley, the Platinum Card® from American Express Exclusively for Charles Schwab, the American Express® Gold Card or previous versions of these Cards.

    American Express Offer Terms

    This is a huge blow to anyone who was planning to get the Green Card for its 40,000-point welcome bonus and its unique benefits, such as the $189 annual CLEAR credit and the $100 annual LoungeBuddy credit. The Green Card was also a great option for those who wanted a lower annual fee ($150) than the Gold ($250) or the Platinum ($695).

    Now, the only way to get the Green Card bonus is if you’ve never had any of the other cards in the AmEx family, or obtain an elusive “no lifetime language” offer. That’s a pretty narrow window, considering how popular the Platinum Card and Gold Card are among points & miles enthusiasts.

    The good news is that the business cards are still safe from the “waterfall” rule, at least for now. You can still get the bonuses on the Business Green, the Business Gold, and the Business Platinum, regardless of your personal card history. But who knows how long that will last, given AmEx’s track record.

    The bottom line is that AmEx is making it harder and harder to earn their points, which is a shame because they have some of the best transfer partners and redemption options in the business. If you’re looking to maximize your Membership Rewards points, you’ll have to be strategic and careful about which cards you apply for and when. And don’t forget to check the fine print before you pull the trigger.

  • Reports: Centurion Lounge in MIA Closed Until at Least Midweek

    Reports: Centurion Lounge in MIA Closed Until at Least Midweek

    Multiple reports are streaming in, and it’s not the kind of news AmEx Platinum cardholders passing through Miami International Airport (MIA) were hoping for. The Centurion Lounge is officially on hiatus, and the cause? A rather mysterious “plumbing issue.” The initial rumors suggest “at least three days” of downtime, but for those familiar with MIA’s track record (see also: indefinite closure of the SkyTrain), getting that lounge back in action in just 72 hours seems incredibly optimistic.

    A post surfaced in a private Facebook group showcasing AmEx-branded “happy meal” style boxes of to-go food being handed out to cardmembers. We’d share that photo here, but the initial uploader of this discovery hasn’t yet responded to our request to use their photo. Curious minds might wonder: does AmEx have a secret stash of these kits ready for deployment in case of unforeseen lounge disruptions?

    While we await more information and clarity on the mysterious “plumbing issue,” we invite those on the ground at MIA to keep us in the loop. Feel free to use the contact form and send us any firsthand accounts of the situation, or DM us on the “platform formerly known as Twitter” @PointsAndPDBs.

  • American Express “Refreshes” the Hilton Honors Aspire Card, Removes Key Benefits

    American Express “Refreshes” the Hilton Honors Aspire Card, Removes Key Benefits

    Today, we’re diving into the recent changes to the Hilton Honors Aspire Card from American Express. Unfortunately, I have to start by saying that these changes are, overall, less than thrilling, especially when we consider the devaluation of Hilton Honors Diamond status in recent years.

    Annual Fee Hike
    First up, the annual fee has undergone a substantial “refresh,” but it’s not the kind we typically celebrate. It’s shooting up from $450 to $550, marking a whopping $100 increase. This increase is already in effect for new applicants, and existing cardmembers will start feeling the pain from renewals on or after February 1, 2024.

    Priority Pass Lounge Access, Gone
    Perhaps the most significant loss with this refresh is the removal of Priority Pass membership. If you enrolled or renewed your Priority Pass membership before January 31, 2023, it’s valid until January 31, 2024. For those who did so between February 1, 2023, and January 31, 2024, your membership extends until October 31, 2024. Lounge access is a key feature many seek in a premium card, and it’s quite disappointing to see it go at this price point. Comparing this to its competition, the Marriott Bonvoy Brilliant card, also from AmEx, still offers Priority Pass membership. When consumers are paying $500+ a year for a credit card, they tend to expect some form of lounge access. Admittedly, just like Hilton’s domestic properties, Priority Pass lounges within the U.S. just aren’t up to par with the competition; regardless, Priority Pass is about the lowest common denominator of most $500+ cards, so seeing even that getting the axe is very disappointing.

    Resort Credit Expansion, with a Catch
    On the bright side, the resort credit has nearly doubled in size, going from $250 to $400. But, here’s the catch – it’s gotten more difficult to use, as it’s now split into two parts: $200 for January-June and another $200 for July-December. I hear Hilton’s resorts have really good towels, so there’s that.

    Changes in Airline Credits
    Starting on January 1, 2024, the card will no longer include the $250 airline incidental fee credit. Instead, it’s replaced by a $50 quarterly airfare statement credit, which you can already utilize for eligible flight purchases made directly with an airline or through amextravel.com. While this change doesn’t bode well for many, there are a couple of silver linings. You can use this credit with various airlines throughout the year, and it now seems to cover airfare, not just incidental fees.

    Extra Free Night Reward – at a Cost
    Cardholders now have the opportunity to earn a third annual free night reward, in addition to the ones upon renewal and after spending $60,000 in a calendar year. However, the opportunity cost of spending that much money on the Aspire card is quite substantial. The return on basic spend isn’t exactly anything to write home about; I value Hilton Honors points at around 0.5 cpp (cents per point), meaning at 3x for non-bonus spend, you’re pulling about 1.5% in return. Unless you’re finding redemptions with serious outsize value (likely international + using 5th night free), chances are even your local credit union’s cashback card provides a similar return, and we’d venture to guess they don’t charge $550 a year for it.

    CLEAR Plus Membership Credit
    This card offers a CLEAR Plus membership credit of up to $189 a year, enough to cover the annual membership for one person. It’s a nice perk but not groundbreaking, as several cards offer similar benefits. While CLEAR Plus can be useful at times and it’s nice to have options, oftentimes the standard TSA PreCheck line is shorter, and you’ll still need a PreCheck or Global Entry membership to avoid taking off your shoes or removing laptops and liquids. I do have a CLEAR Plus membership, as my AmEx Platinum includes it as a benefit. However, I wouldn’t get a card solely just to have CLEAR, nor would I spend my own money on a membership.

    Emerald Club Executive Status
    Like the Surpass Card, which also underwent a refresh, the Hilton Honors Aspire Card now comes with Emerald Club Executive status with National Car Rental. It’s a decent perk, but it’s likely a duplicate benefit for many of us, as many credit cards already offer this perk. You’ll get upgraded to a better rental car, usually an SUV. At airport locations with an Emerald Aisle, you’ll have more choices. That’s about it.

    New Design, Transition to Metal
    The Aspire card is getting a fresh makeover, shedding its old plastic attire for a sleek, new metal design. The previous blue and purple design left much to be desired, making this shift a small yet appreciated change.

    New Mobile Phone Protection
    There’s new mobile phone protection for cardmembers. You can get reimbursed for the repair or theft of a device, up to $800 per claim, when the wireless bill for the specific cellphone line is paid using the Hilton Aspire card. Keep in mind there’s a limit of two approved claims within a 12-month period, and each claim carries a $50 deductible. This benefit could be of limited utility, given some U.S. mobile carriers’ reluctance to accept credit card payments.

    Hilton Honors Diamond Status
    The card still includes complimentary Hilton Honors Diamond Status, and that’s a perk that’s remained constant. However, Hilton has been steadily devaluing this status, making it less of a standout feature. During the pandemic, Hilton gave the axe to some key Diamond benefits, like free breakfast at domestic properties and late checkout. It’s worth considering this before grabbing the card solely for Diamond status, unless you’re heavily into international travel where Diamond status still holds some value.

    No “Waterfall” Language – Yet
    AmEx is spreading its “waterfall” lifetime language to various card families, though Hilton cards have managed to escape unscathed, at least for now. However, it’s prudent to be strategic when it comes to the order and timing of your credit card applications, as the impact on Hilton cards may not be far off.

    Bottom Line
    All in all, it’s a tough sell to justify the higher annual fee with arguably fewer worthwhile perks. Unless I were just a die-hard Hilton loyalist, I’d be canceling the card if it were me. It’s essential to assess and evaluate what aligns best with your own travel habits and preferences. If you do decide to cancel the card, don’t forget to inquire about a retention offer to potentially squeeze out one more year of value.

  • Changes to the Hilton Honors Surpass Card: a Mixed Bag

    Changes to the Hilton Honors Surpass Card: a Mixed Bag

    Big news for fans of Hilton Honors and American Express – the Hilton Honors Surpass Card has recently undergone some significant changes. Some of these updates are positive, while others may leave you wondering if it’s still the right card for you. Let’s dive into the details.

    Annual Fee Increase; Quarterly Credits Added

    First up, the annual fee on the Surpass Card has seen a notable increase, jumping from $95 to $150. While this might seem like a step in the wrong direction, there’s a silver lining. AmEx is offsetting this fee hike with a $50 quarterly Hilton statement credit, which can be a boon for those who frequently do revenue stays at Hilton properties.

    Saying Goodbye to Priority Pass

    One significant change that might disappoint some cardholders is the removal of Priority Pass as a card benefit. Previously, you could enjoy up to 10 Priority Pass visits per year, with the option to purchase additional visits for $35 each. While many of us have a Priority Pass from other cards, a second Priority Pass could be used to bring additional guests into a lounge, extend your time at Minute Suites, or burn your one free annual visit to the Chase Sapphire Lounge network. It’s worth noting that the card’s big brother, the Aspire Card, has also lost Priority Pass access. This was one of the most economical ways for a points & miles beginner to dip their toes into lounge access for a low cost of entry, so it’s sad to see this removed. Notably, this was the only U.S. card from a major bank to offer a limited Priority Pass subscription.

    Exciting Welcome Offer

    Now, let’s talk about the good news. The Hilton Honors Surpass Card has launched its best-ever welcome offer. Earn a whopping 170,000 Hilton Honors points after spending $3,000 in the first six months. Keep in mind that the once-in-a-lifetime rule applies, and AmEx has been on a roll adding “waterfall” language to other card families, so make sure you time your application strategically.

    Earning Potential and Point Valuations

    The card has also upped its game when it comes to earning points. You’ll now earn 12x points on Hilton purchases, 6x points on U.S. restaurant, supermarket, and gas station purchases, and 4x points on U.S. online retail purchases. However, it’s worth noting that the value of Hilton points is relatively low (I value them around 0.5 cpp), which makes the 4x earning on online retail purchases less appealing when compared to other cards like the Chase Freedom Unlimited – even without a bonus category. Personal valuations vary, but it’s something to consider.

    National Car Rental Emerald Club Executive Status

    The Surpass Card has also thrown in National Car Rental Emerald Club Executive status as a new benefit. While it’s a nice addition, it’s worth mentioning that several other credit cards also offer this perk, especially if you’re already carrying something like the AmEx Platinum.

    Aesthetic Upgrade

    One thing that’s not just about numbers and benefits is the new card design. Let’s be fair; the new look is a welcome change and a visual upgrade from the previous design. The odd blue/purple design never did much for me, but the new design is vaguely reminiscent of the Marriott Bonvoy cards (in a good way).

    Elite Status and Spending Thresholds

    For those looking for elite status benefits, the Surpass Card offers Gold status for being a cardmember and an upgrade to Diamond status if you spend $40,000 on the card in a calendar year. Keep in mind that Diamonds aren’t promised suite upgrades or guaranteed late check-out. Additionally, spending $15,000 on the card in a year will earn you a free night certificate, which is a nice bonus.

    My Change in Perception

    Now, I have a nostalgic connection to this card as it was my very first travel rewards credit card and my gateway into the points and miles game. I still keep the card to this day, primarily to anchor my Average Age of Accounts, but its value to me has shifted over time, and it’s been largely relegated to my sock drawer.

    I used to champion the Surpass as one of the best starter cards for beginners – admittedly this was a rather contrarian opinion, but one I stood by at the time. It offered mid-tier elite benefits at Hilton properties (including breakfast at every single property which is no longer a benefit domestically), a substantial number of Hilton points, and a respectable return on everyday spending. Unfortunately, the landscape has changed, with Hilton cutting back on elite benefits and domestic service quality taking a hit. And while the earn rates remain the same, we’ve seen fewer good stackable promotions from Hilton, and the points have been devalued to the point where I wouldn’t actively chase after them anymore.

    Who Should Consider the Surpass Card?

    Despite the changes, the Hilton Honors Surpass Card still has a place for certain groups of people. If you already have Priority Pass through another card and will genuinely use the quarterly $50 Hilton credits, it’s worth considering. Also, if you can take advantage of the fantastic new signup bonus, it might be the right card for you.

    The Hilton Honors Surpass Card has evolved. Whether it’s a better fit for your wallet depends on your travel habits, elite status preferences, and how you plan to maximize the new benefits. The landscape of travel rewards cards is continually changing, so doing your research and staying informed is key to making the best choices for your wallet.

  • AmEx Introduces “Waterfall” Lifetime Language on Amex EveryDay Card

    AmEx Introduces “Waterfall” Lifetime Language on Amex EveryDay Card

    American Express, a key player in the credit card industry, recently introduced a concept known as “waterfall” lifetime language to its Amex EveryDay Card. This seemingly innocuous change has significant implications for those looking to maximize their rewards and enjoy the benefits of American Express’s Membership Rewards program.

    Understanding “Waterfall” Lifetime Language

    The term “waterfall” may conjure images of cascading streams, but in the world of credit card churners, it signifies something quite different. This new language is all about limiting your eligibility for signup bonuses based on your previous card history within the same family. To put it simply, if you currently hold or have ever held a higher-tier card in the same family, your eligibility for a signup bonus on a lower-tier card is restricted. The reverse, however, is not true.

    In practical terms, if you’ve had the Amex EveryDay Preferred Credit Card, you won’t be eligible for a signup bonus on the basic Amex EveryDay Card. This applies not only to the current moment but extends to any point in the future when you might consider reapplying for the Amex EveryDay Card.

    You may not be eligible to receive the welcome offer, intro APRs, and intro plan fees if you have or have had this Card, the Amex EveryDay Preferred Credit Card or previous versions of these Cards. You also may not be eligible to receive the welcome offer, intro APRs, and intro plan fees based on various factors, such as your history with credit card balance transfers, your history as an American Express Card Member, the number of credit cards that you have opened and closed and other factors.

    Fine print from AmEx (emphasis added is ours)

    The Evolution of “Waterfall” Language

    This trend began a few weeks ago with the personal Delta cards and was later expanded to include the Amex Gold and Platinum cards. However, business cards are yet to be affected, so if you’re yet to pick up bonuses on popular AmEx business cards, you still have time to do so.

    Historically, the EveryDay and EveryDay Preferred cards have not been known for their extravagant signup bonuses. Therefore, the impact of “waterfall” language on these cards may not be as alarming as it is on cards like the Delta card family and the AmEx Gold/Platinum. However, it’s crucial to acknowledge that this trend seems to be spreading rapidly throughout AmEx’s portfolio.

    Navigating the “Waterfall” Strategy

    If you’re an avid points collector and are starting from scratch, the best strategy is to progress sequentially within a specific card family. For instance, begin your journey with the AmEx Green Card, then move up to the Gold Card, and eventually set your sights on the Platinum Card. By following this order, you can maximize your signup bonuses “on the way up,” ensuring you receive the most value from your card applications.

    Bottom Line

    The introduction of “waterfall” lifetime language on the Amex EveryDay Card is part of a broader trend in the credit card industry, making signup bonuses more difficult to come by through churning. While these particular cards may not have an earth-shattering impact, the potential consequences for other card families and their associated signup bonuses should not be underestimated. As the credit card landscape continues to evolve, it’s essential for enthusiasts and churners to adapt and strategize, ensuring they make the most of the rewards available while staying one step ahead of the game. So, if you’re thinking about applying for an Amex EveryDay Card, make sure to read the fine print and consider your card progression carefully. Happy collecting!

  • Delta SkyMiles Changes: Could a Partial Rollback be Announced Tomorrow?

    Delta SkyMiles Changes: Could a Partial Rollback be Announced Tomorrow?

    Last month, Delta Airlines made some significant changes to their popular SkyMiles loyalty program, and the response was far from positive. The sweeping alterations sent shockwaves through the airline’s loyal customer base, with many longtime Delta aficionados expressing their frustration and disappointment. The changes were anything but customer-friendly, and the backlash was swift and fierce.

    Disclaimer: I do not earn any stock in Delta, nor do I have any inside knowledge. This is all educated speculation.

    Here’s a quick recap of the alterations that left many Delta customers reeling:

    1. All About the Benjamins:
      Delta went all-in on a revenue-based status system, effectively making Medallion Qualifying Dollars (MQDs) the only metric for determining your elite status. The problem? The new thresholds were incredibly steep. To attain even the lowly Silver Medallion status, you’d need to spend a substantial $6,000. And for those aiming for the coveted Diamond Medallion status, prepare to shell out a whopping $35,000.
    2. SkyClub Access:
      Delta also scaled back access to its SkyClub network. Effective from February 1, 2025, Delta SkyMiles Reserve and Reserve Business American Express Card Members, who previously enjoyed unlimited visits, would be capped at just 10 visits per Medallion year. The Platinum Card and Business Platinum Card from American Express saw a reduction from unlimited to just 6 visits per year. There was a carve-out, however, for those who spent over $75,000 a year on their card, allowing them to retain unlimited visits. Also announced was the discontinuation of the $50-per-visit SkyClub access for Delta SkyMiles Platinum and Platinum Business American Express Cardholders starting from January 1, 2024; on the same date, the current carve-out allowing Basic Economy passengers to access the SkyClub when using an eligible AmEx card for access would be removed.
    3. Fast Eddie and His Regrets:
      Delta’s CEO Ed Bastian, now affectionately nicknamed “Fast Eddie” by some, acknowledged that the airline may have gone too far with these changes. He made this admission during a speech at an Atlanta Rotary Club event, where he promised that Delta would address the concerns and make modifications to the changes they’d announced. This was late September, and he promised an announcement “in the coming weeks…” Well, it’s been a few weeks, and Delta’s Q call is tomorrow.

    So, here’s the big question: what can we expect tomorrow when Delta Airlines announces these potential rollbacks? Let’s take a look at a few likely scenarios:

    1. Revenue-Based System Stays:
      It’s almost certain that Delta won’t reverse its course on the revenue-based status system – that’s been a long time coming, and follows competitors United and American. However, they might reconsider the steep thresholds that have drawn so much criticism. I expect an adjustment between 20-30%.
    2. MQD Earn Rate Adjustment:
      We might see a slightly improved MQD earn rate on Delta Platinum and Reserve American Express cards. This could be a step in the right direction to appease their loyal customers. Again, look for a change in the ballpark of about 20-30%
    3. SkyClub Access Tweaks:
      While we shouldn’t expect a return to unlimited access, Delta could make some changes regarding SkyClub access. This could come in the form of either an increased visit allowance (my guess is 40-60% more than the previously announced caps) for American Express cardholders or a lower spending threshold to “earn back” unlimited visits (currently set at $75,000 per year). I think it’s more likely we’ll see a higher number of complimentary visits than a lower spend threshold, as $75k happens to also be the magic number to unlock complimentary guest access to the Centurion Lounge.

    But the big question is, will these modifications be enough to rebuild the trust that has been broken with loyal Delta flyers? Many have already jumped ship to American or United, with American Airlines, in particular, having a great year under their new CEO, Robert Isom. Isom’s quiet success in fixing operational issues and improving service quality has not gone unnoticed. Meanwhile, Delta seems to be moving in the opposite direction, with increasing delays, cancellations, and declining service quality.

    As we eagerly await Delta’s Q call tomorrow, one thing is clear: the airline will need to make significant changes to win back the loyalty of their once-loyal customer base. Whether they can successfully navigate these challenges remains to be seen, but it’s clear that the ball is now in Delta’s court.

  • AmEx Adds “Waterfall” Lifetime Language to Gold Card: What You Need to Know

    AmEx Adds “Waterfall” Lifetime Language to Gold Card: What You Need to Know

    American Express has been shaking things up in the credit card world lately, and not in a good way. They’re back with another curveball, this time targeting the AmEx Gold Card. If you’re a points & miles enthusiast who’s been eyeing that shiny Gold Card in your wallet, there’s some news you need to know – and it probably won’t be what you’re wanting to hear.

    Don’t Go Chasin’ Waterfalls

    First, let’s talk about what’s happening. AmEx has introduced new language on some of their cards in relation to who is eligible to receive a signup bonus. Aptly termed “waterfall language” by credit card churners, it’s all about preventing you from snatching up a signup bonus on a lower-tier card in a card family once you’ve held (or currently hold) a higher-tier card in that same family. In other words, if you hold (or have held) the AmEx Platinum, your ineligibility for a bonus “waterfalls” down to cards below it, but the inverse is not true.

    This language isn’t entirely new, but it is concerning. Waterfall language made its debut a few weeks ago on personal Delta cards. The idea behind it is to encourage cardmembers to keep progressing within a card family, from basic to premium, while making it less appealing to go “backwards.”

    This also comes on the heels of AmEx restricting welcome bonuses on Platinum Cards to count most variants as one product for the sake of the once-in-a-lifetime rule – and that’s reflected in the fine print we’ve quoted down below.

    The Impact on AmEx Gold Card

    So, how does this affect the AmEx Gold Card? Well, if you currently hold or have ever had any flavor of the personal AmEx Platinum card, you’re out of luck when it comes to scoring a signup bonus on the personal AmEx Gold. Ouch.

    This change is likely to disappoint current or former Platinum cardholders who were eyeing the Gold Card’s signup bonus. Fortunately, the rule doesn’t work the other way around, so Gold Card members can still chase that Platinum SUB if they desire.

    Here’s a snippet from the fine print on the Gold Card:

    You may not be eligible to receive a welcome offer if you have or have had this Card, the Premier Rewards Gold Card, the Platinum Card, the Platinum Card from American Express Exclusively for Charles Schwab, the Platinum Card from American Express Exclusively for Morgan Stanley or previous versions of these Cards.

    New language restricting welcome bonuses from AmEx

    What’s Safe (For Now)?

    Fortunately, not all AmEx cards are affected. As of now, the AmEx Green Card remains unscathed by this “waterfall” rule, and the same goes for all the business cards in the AmEx lineup. But the big question here is if AmEx will continue to expand this rule.

    It’s worth noting that when AmEx rolled out this rule on the Delta card family, they left the lower-tier Delta Blue card untouched. The Delta business cards also got a free pass. It’s uncertain if AmEx will cast a wider net in the future, but history suggests it’s a possibility. In other words, if you have your eye on a particular AmEx card, and are a current or former holder of a higher-tier card in that family, you might want to grab those signup bonuses while they’re still available. For example, if you’re a Hilton loyalist with an Aspire Card in your wallet, now would be a good time to go ahead and grab the Surpass Card for the signup bonus.

    Strategy Going Forward

    So, what’s the game plan if you’re chasing those juicy Membership Rewards points and starting from zero? It seems the strategy is clear: progress sequentially within a given card family. For example, start with the Green Card, then move on to the Gold, and eventually, reach for the Platinum – in that order. This way, you can collect all those sweet signup bonuses “on the way up.”

    In the world of credit card rewards, change is the only constant, and AmEx’s “waterfall” rule is just the latest twist. Keep your eye on the ever-evolving landscape, and always stay one step ahead in the game of maximizing your credit card rewards.

  • AmEx Business Gold Card: New Features, Higher Annual Fee

    AmEx Business Gold Card: New Features, Higher Annual Fee

    The American Express Business Gold Card has been a steadfast choice for those seeking respectable returns on common business expenditures. AmEx just announced a significant refresh to this card, and while some will love the changes, others may be put off by removed benefits and a higher annual fee. Let’s dive right into what these changes mean for you.

    Higher Annual Fee

    First things first, let’s address the annual fee. Starting February 1, 2024, the Amex Business Gold Card’s annual fee will increase to $375 from its previous $295 (see rates and fees). It’s not uncommon for card updates to bring about fee hikes, and this change is no exception. For those looking to score a signup bonus on this card without forking over another $80, you’ve got a few more months to apply.

    Spending Category Changes

    The core feature of the AmEx Business Gold Card remains intact – you’ll still earn 4 points per dollar spent on your top two spending categories each billing cycle, capped at $150,000 in combined spending. However, there are some changes in the bonus categories.

    Two new bonus categories have been introduced:

    1. Transit purchases: This covers trains, taxicabs, ride-hailing services, ferries, tolls, parking, buses, and subways.
    2. Monthly wireless telephone service charges: Earn rewards for charges made directly with a U.S. wireless telephone service provider. This is a poor addition just as many wireless carriers drop discounts for those paying with a credit card, but keep reading for a workaround.

    However, to make room for these additions, two categories have been dropped from the bonus rewards list:

    1. Airfare purchased directly from airlines: AmEx seems to want to incentivize use of their own travel agency here.
    2. U.S. purchases for shipping: Depending on how you spend on shipping, the newly-added FedEx credits may offset the loss of bonus points for you.

    Extra Points on AmEx Travel

    On the bright side, the AmEx Business Gold Card will now reward you with 3x points per dollar spent on flights, prepaid hotels, and prepaid flight and hotel packages booked through AmEx Travel or AmexTravel.com. But, there’s a caveat: the 25% rebate when using points to pay for travel is no more, and for most, the increase in points may not fully offset this loss.

    Moreover, booking through AmEx Travel can sometimes be pricier than booking directly with airlines or hotels, and while AmEx itself generally has a reputation for excellent customer service, the travel agency is run by a third party, with a reputation for being difficult to work with in the event of changes or IRROPS. Additionally, by booking a hotel through AmEx Travel, you forfeit any accrued points and elite nights with the hotel chain, and won’t receive any elite benefits during your stay.

    New Statement Credits Offset Fee Increase

    One notable improvement is the introduction of statement credits for Amex Business Gold cardholders. Here’s what you can look forward to:

    • Up to $20 per month ($240 annually): Eligible purchases at FedEx (shipping only), Grubhub (delivery only), and office supply stores. It’s a shame to see GrubHub restricted to delivery only; I mostly burn my credits with delivery services by opting for pickup.
    • Up to $12.95 per month ($155 annually): A monthly Walmart+ membership; it’s worth noting that purchasing an annual membership costs only $98, so if you plan to prepay the entire year anyway, you may value this differently. You must opt to pay monthly to receive this credit.

    Maximizing these statement credits can effectively offset the card’s entire annual fee (or nearly offset it, depending on if you value Walmart+ at $155 or $98). The FedEx credit is a particularly interesting addition, especially as the card removes bonus points on shipping purchases.

    Cellphone Insurance

    Another perk is the addition of cellphone protection. This feature reimburses you for repair or replacement costs for a stolen or damaged cellphone, with coverage of up to $800 per claim (up to two claims per year, with a $50 deductible per claim). While it may not save you a fortune, it offers peace of mind and could eliminate the need for other cellphone insurance plans. Keep in mind many phone providers now only give autopay discounts to those using a debit card or bank account; this can often be thwarted by setting up automatic payments on a debit card, and manually pushing through a credit card payment before your due date each month.

    Rose Gold Now Available

    For those who appreciate aesthetics, the rose gold option, already available on the personal Gold card, is now extended to the Amex Business Gold. I’ve never seen the appeal in this option on the personal Gold card and think the classic design looks great, but I guess choices are always better than no choices?

    Welcome Offer Still Lukewarm

    Despite all these updates, there’s no change to the welcome offer. New cardmembers will continue to earn 70,000 Membership Rewards points after spending $10,000 in the first three months of card membership. While this is a fairly lukewarm offer, if your Membership Rewards balance is running low, and you can manage the hefty spend, this offer may be worth looking into.

    Bottom Line

    The refreshed Business Gold Card comes with a new set of bonus categories, statement credits, and cell phone protection. However, the $375 annual fee is beginning to encroach into a more premium class of card (Venture X, anyone?), and I personally would have a tough time dropping that much on a card that didn’t even feature Priority Pass. How much value you obtain depends on your own spending patterns, and genuine business owners may get a lot of value out of this card. But I’ll personally pass on this card, at least until a better welcome bonus is released.

  • From Black Card to Blacklist: Florida Centurion Holder Sued by AmEx for Nearly $1 Million

    From Black Card to Blacklist: Florida Centurion Holder Sued by AmEx for Nearly $1 Million

    In the world of credit card mishaps, today’s story comes straight out of the Florida Man playbook. Dr. Ronald Glatzer, a Boca Raton ophthalmologist, finds himself in hot water as American Express takes him to court, alleging he owes a jaw-dropping $936,000 on his Centurion Card. Yes, you read that right – that’s almost a million bucks. While Glatzer has been recognized as one of the “Best Doctors in America,” it would seem his skills as a doctor don’t translate to money management.

    Now, we’re not here to revel in anyone’s financial woes, but this one is worth a raised eyebrow or two. Let’s dive into the details of this case and explore the lessons we can all learn from Dr. Glatzer’s unfortunate situation.

    The Eye-Popping Debt

    According to a complaint uncovered by BocaNewsNow.com, Dr. Glatzer has accumulated a staggering debt of $934,455.92 with American Express. While it’s unclear when the good doctor last made a substantial payment, it’s worth noting that a mere 45 cents were credited to his account in August of 2023. Not exactly a dent in that hefty balance.

    American Express, understandably, is not taking this lightly. They’ve slapped Dr. Glatzer with a “breach of contract” lawsuit, aiming to recoup their nearly one million dollars. The minimum payment due as of September 23, 2023, was practically the entire outstanding balance at $934,455.92, with the total balance reaching $936,247.66.

    Facing the Music

    In legal terms, Glatzer’s situation doesn’t look too promising. The complaint clearly states that he defaulted on the account’s terms and conditions, prompting American Express to accelerate the full balance. Ouch.

    Now, when someone finds themselves in such dire straits with the credit card issuer, they often end up on a not-so-coveted list: AmEx’s blacklist. Not much is publicly known about this list, but word on the street is that it can take anywhere from 10 to 30 years to get off it after repaying a delinquent debt. Some have suggested that becoming an authorized user might expedite the process—emphasis on “might.”

    Then, there’s the “super blacklist,” reserved for individuals who are almost certainly on the outs with AmEx due to severe issues or massive unpaid debts. It’s safe to assume given the extreme amount at hand here, Dr. Glatzer might be rubbing shoulders with this exclusive group.

    Lessons Learned

    Now, before we all shake our heads at the misfortune of Dr. Glatzer, it’s worth remembering a few golden rules of the credit card game. First and foremost, interest charges can quickly outweigh any value earned through points and miles. So, if you can’t commit to paying off your cards on time and in full every month, it might be wiser to consider cards with lower APRs rather than those tantalizing rewards cards.

    This tale from Boca Raton serves as a stark reminder that financial missteps can happen to anyone, even wealthy professionals like Dr. Glatzer. It’s essential to manage your credit responsibly and avoid burning bridges with valuable credit card issuers. After all, American Express is among the most prized in the game, particularly for those who cherish their points and miles. Being on the AmEx blacklist (and the ensuing hit to one’s credit score) would be a huge hit to many of us.

    In the end, while this is a rather extreme example, let Dr. Glatzer’s story be a cautionary tale for us all to use our credit cards responsibly. Keep your financial house in order, or you might just find yourself in the spotlight as the next “Florida Man” of credit card debacles.